Refund & Cancellation

Effective Date: August 2026

We understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to be fair to our guests while protecting our business operations. Please review the following terms carefully before confirming your booking.

1. Room Reservations (Individual Bookings)

The following cancellation rules apply to individual room bookings made directly through our website or reservation desk:

• Cancellation made 15 days or more prior to arrival: 100% refund of the booking amount, minus a 5% processing fee.
• Cancellation made between 7 to 14 days prior to arrival: 50% refund of the booking amount.
• Cancellation made less than 7 days prior to arrival: No refund will be issued. The booking amount will be forfeited.
• No-Shows and Early Departures: Guests who do not arrive on the scheduled date or choose to depart before their scheduled check-out date will be charged for the full duration of their booked stay. No refunds will be applicable.

2. Group Bookings, Banquets, and Weddings

Given the scale, planning, and exclusive nature of weddings, corporate offsites, and large group bookings (booking of 10 or more rooms), a stricter cancellation policy applies:

• Advance Deposit: A non-refundable advance deposit of 25% of the total estimated billing is required to block dates and venues.
• Cancellation 90 days or more prior to the event: The 25% initial deposit is forfeited. Any additional payments made will be fully refunded.
• Cancellation between 30 to 89 days prior to the event: 50% of the total estimated billing will be retained as a cancellation fee.
• Cancellation less than 30 days prior to the event: 100% of the total estimated billing will be retained. No refunds will be issued.

3. Non-Refundable Rates and Special Offers

Bookings made under specific promotional offers, flash sales, early bird discounts, or marked as "Non-Refundable" at the time of booking are entirely non-refundable. Modifications or cancellations to these bookings will result in a 100% forfeiture of the payment.

4. Refund Processing

All eligible refunds will be processed in the original mode of payment used during the booking.

• Credit Card / Debit Card / Net Banking refunds may take 7 to 14 business days to reflect in your account, depending on your bank's processing time.
• Please note that any bank charges, foreign exchange differences, or payment gateway fees incurred during the transaction are non-refundable.

5. Date Modifications

Requests to postpone or prepone a booking are subject to room and rate availability. If the new dates fall under a higher tariff period, the difference in rate must be paid by the guest. We allow one complimentary date modification if requested at least 15 days prior to the original check-in date (applicable only to individual room bookings).

6. Contact Us

To request a cancellation or modification to your booking, please reach out to our reservations team immediately with your booking reference number at:

Email: reservations@mahalrajwada.com
Phone: +91 98765 43210